FAQs

Craft Based Design

We use the term Craft-based Design to describe our unique approach to commercial design projects. While we utilise handmade/craft techniques in our work, our clients come primarily from the commercial design industry. Our mission is to show that craft has a place in the world of design, and that using handmade techniques can add an authentic and tactile element to advertising campaigns, retail displays, editorial artwork, events and more. Find out more about our work here.

We operate out of Naarm/Melbourn, however we work with clients all over Australia and the world.

Alongside our Craft-based prop, installation, and illustration work, we are also a full-service content creation studio, producing captivating DIY content for a range of clients and industries. Additionally, we host creative workshops for a variety of audiences. Find out more about our services here.

Our in-house prop and installation design services include:

- Cardboard construction

- Papier-mâché 

- Plush, fabric-based construction

- Papercraft

- Piñatas

- Sewing and embroidery

- Puppets and plush characters

… and other craft-based techniques

In addition, we work with a team of trusted fabricators for the following design services:

- Digital and hand painted signwriting and installation

- Aluminium and steel fabrication

- Foam carving

- Light boxes and displays

- Scenic painting

View our portfolio of past work.

Explore our services.

Check out articles and media that we’ve been featured in.

Follow us on social media.

Get in touch with your specific enquiries.

A kitiya Palaskas starburst shape in colour blue
A kitiya Palaskas starburst shape in colour lime

Shop and Digital Products

Find the most frequently asked questions below.

All of our Made By Kitiya products are proudly designed in Melbourne and made in Australia. Our Curated by Kitiya products are carefully curated and sourced from a variety of places around the world, and on our travels.

We ship to most countries! Choose your country at checkout and postage will be calculated for you. If you don’t see your country on the list, please email us. We cannot accurately estimate international shipping times, however, tracking is included for most countries, and you will receive a tracking number with your order confirmation. Please note, customers are responsible for all duties and customs applicable to their country. By law we must declare all items at their true price and we can’t class packages as gifts.

Orders are currently packed and shipped twice a week on a Tuesday and Thursday from our studio in Melbourne, Australia. We use a courier for both domestic and international orders. You will receive a tracking number in your confirmation email which will allow you to track the progress of your parcel from our studio, straight to your door. Please note, we can only ship to street addresses (no Locked Bags, PO Boxes, or Parcel Lockers).

Unfortunately not at this time.

Payments for all orders are processed securely through Shopify payments or Paypal. Most major credit cards are accepted. I cannot accept cash, cheque, or Diners payments via my online shop at this time.

Yes, we do wholesale our Made by Kitiya range! If you’re interested in stocking our products, please get in contact with us at here.

Our shop policies can be found here:

Delivery and Shipping

Refunds, Exchanges and Return

A kitiya Palaskas starburst shape in colour pink
A kitiya Palaskas starburst shape in colour blue

About Kitiya and the Studio

To learn more about Kitiya’s career journey, check out some of our recent press features, in particular her podcast interviews.

Everyone’s creative career journey is different! We offer a range of blog posts and resources to help you grow your creative business: check out our blog, and sign up for our monthly Creative Career Club newsletter.

We do occasionally put the call out for new staff and creative contractors. The best place to find out about available positions is on our Instagram.

We don’t currently have an internship program, however, if you are an educational institution or community organisation who is interested in engaging us as part of your work experience or mentorship program, please contact us.

A kitiya Palaskas starburst shape in colour purple

Still Needing Answers?

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  • Working sustainably in everything we do.

  • Designed with love in Naarm/ Melbourne.

  • Proudly female owned and operated.

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